Privacy Policy

Effective Date: [10th June 2025] Last Updated: [10th June 2025]

At Team Resonate, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, services, or client agreements.

1. What Information We Collect

We may collect the following information from you:

  • Identity & Contact Information
    Name, company name, phone number, email address, physical or billing address
  • Project Content
    Logos, images, text, business-related materials you provide for website development
  • Payment Information
    Transaction records, billing details, and invoice history
  • Usage & Technical Data
    IP address, browser type, website interaction data (via Google Analytics)
  • Communications
    Emails, feedback, revision requests, and signed agreements

2. How We Use Your Information

We use your data to:

  • Provide and manage website development and digital marketing services
  • Communicate project updates, revisions, invoices, and support
  • Manage domain, hosting, and subscription features
  • Improve service quality and client experience
  • Comply with legal and regulatory obligations

3. Consent & Legal Basis

By accessing our website, signing an agreement, or submitting your information to us, you consent to our collection, use, and disclosure of your personal data in accordance with this Privacy Policy and the Personal Data Protection Act (PDPA) of Singapore.

4. Sharing of Data

We do not sell or rent your personal data. Your data may be shared only:

  • With service providers (e.g., hosting companies, domain registrars, analytics tools) strictly for the purpose of delivering our services
  • With legal authorities, when required by law
  • Internally with our team or contractors under confidentiality agreements

5. Data Protection Measures

We take data security seriously and implement appropriate safeguards to protect your information, including:

  • Secure storage systems and access controls
  • Use of trusted third-party platforms for payments and hosting
  • Limiting access to personal data to only those who need it

Please note that while we take reasonable precautions, no digital system is entirely immune to risks. You agree that Team Resonate is not liable for breaches beyond our control.

6. Data Retention

We retain personal data for as long as necessary to:

  • Deliver and maintain our services
  • Satisfy legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

You may request data deletion at any time, subject to applicable legal or regulatory requirements.

7. Your Rights Under PDPA

You have the right to:

  • Access your personal data
  • Correct inaccurate or outdated information
  • Withdraw consent (which may limit our ability to continue services)
  • Request deletion of data no longer required

To exercise these rights, contact us at [email protected].

8. Use of Cookies

Our website may use cookies and similar technologies to:

  • Track website usage via Google Analytics
  • Improve functionality and user experience

You may modify your browser settings to disable cookies, although this may affect the performance of some website features.

9. Third-Party Services

We may integrate third-party platforms, such as:

  • Google Analytics
  • Google Ads
  • Hosting and domain services

These platforms have their own privacy policies. We are not responsible for how they collect or use your data once it is transferred to them.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any updates will be posted on our website with a revised “Last Updated” date.

Continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

📧 Email: [email protected]
🌐 Website: teamresonate.org